Refunds/ Exchanged Policy
1. Return the item (s) to us in its original condition and packaging within 7 days of the email confirming shipment.
2. Your request will be review within 14 working days of its receipt.
3. Reasons such as “I changed my mind”, “I don’t want it anymore”, “The colour is different from the website”, will not be considered as valid grounds for refund or exchange.
4. All returned item (s) are subject to quality control inspection and approval.
5. Sale and discounted item (s) are not eligible for refund or exchange.
6. Item (s) must be unused/unwashed/unworn and in the exact condition when purchased. You must present original receipt and it must also be in the original packaging.
7. Only purchase made at our HQ is eligible for refund or exchange.
8. It is your responsibility to ensure the item (s) reaches us. We strongly suggest that you send your parcel using registered mail with a tracking number so you can track your parcel. Please attached RM10 with your refund item (penalty cost). Shipping cost of returning item (s) are not refundable and will be borne by you.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service (Pos Laju) that insures you for the value of the goods.
The cost of returning the items will be borne by you. Shipping cost of return items is not claimable.
The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery.
*** We reserve the rights to make amendments to this policy without prior notice. Please call us if you have any queries about returns or exchanges. We will be happy to attend to you ***